Refund & Return Policy

Return Policy

We apply a 7-day return policy. You can request a return within 7 days of receiving the item.

The item must be in the same condition as when received, unused/unworn, with tags and original packaging intact. Proof of purchase or receipt is required.

To initiate a return, please contact contact@reshua-jp.com. The return address is [105 Wausan-ro, Mapo-Gu, Seoul, 04054, South Korea].

Damaged or Incorrect Items

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us right away so we can resolve the issue.

Exceptions / Non-returnable Items

• Perishable goods (food, flowers, plants, etc.)
• Customized products (special orders, personalized items)
• Personal care items (beauty products, etc.)
• Hazardous materials, flammable liquids, gases
• Discounted items and gift cards

For specific inquiries regarding items, please contact us.

Exchanges

The fastest way to exchange an item is to return the received product and order the desired item once the return is approved.

EU 14-Day Withdrawal Right

For products delivered to the EU, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, with tags and original packaging intact, and proof of purchase is required.

Refunds

Returned items will be inspected and you will be informed of approval. If approved, a refund will be processed within 10 business days to the original payment method. Processing times may vary depending on your bank or card issuer.

If more than 15 days have passed since approval and the refund has not been completed, please contact us at contact@reshua-jp.com.