Privacy Policy

Reshua operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our valued customer, with a curated shopping experience (“Service”). Reshua is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, purchase, or otherwise interact with our Service. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Service, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” it means information that identifies or reasonably can be linked to you or another individual. Personal information does not include information collected anonymously or de-identified in such a way that it cannot reasonably identify you. Depending on how you interact with our Service, your location, and applicable law, we may collect or process the following categories of personal information:

• Contact Information: Name, address, billing and shipping addresses, phone number, email address.
• Financial Information: Credit or debit card and financial account numbers, payment card information, transaction details, payment forms, payment confirmations, and other payment details.
• Account Information: Username, password, security questions, preferences, and settings.
• Transaction Information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, including historical transaction records.
• Communications with Us: Information included in customer support inquiries or other communications with us.
• Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage Information: How and when you interact with or navigate our Service.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use our Service, communicate with us, or otherwise provide personal information.
• Automatically through the Service when you use our products, visit our website, or use cookies and similar technologies on your device.
• From our service providers when we engage them to enable specific technologies, and they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Personal Information

We may use your personal information for the following purposes depending on your interaction with us and the Service you use:

• Service Provision, Customization, and Improvement: To fulfill contracts with you, process payments, handle orders, remember preferences and interests, send notifications related to your account, manage purchases, returns, exchanges, and other transactions, support account creation and maintenance, prepare deliveries, assist with returns and exchanges, post reviews, and recommend related products based on purchase history. This includes using your personal information to improve and customize the Service.
• Marketing and Advertising: To send marketing, advertising, and promotional communications via email, SMS, or mail, and to display online ads for products or services based on prior purchases or activity on our Service or other websites.
• Security and Fraud Prevention: To authenticate accounts, provide a secure payment and shopping environment, detect, investigate, or act on fraudulent, illegal, unsafe, or malicious activity, protect public safety, and safeguard our Service.
• Communications with You: To provide customer support, respond to inquiries, offer effective service, and maintain a business relationship.
• Legal Reasons: To comply with applicable laws, respond to valid legal processes including law enforcement or government requests, investigate potential or actual litigation, and enforce or investigate violations of our policies or terms of service.

How Personal Information is Shared

We may share your personal information with third parties for legitimate purposes under this Privacy Policy, including:

• With Shopify, vendors, and other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order processing, and delivery).
• With business and marketing partners to provide marketing services and display advertisements, such as personalized ads based on activity across multiple sellers or websites.
• As requested by you directly, when we deliver products, or when consent is provided via social media widgets or login integrations.
• Within our affiliates or corporate group.
• In connection with business transactions such as mergers or bankruptcies, to comply with legal obligations, enforce policies, protect our rights, or defend the rights of users or third parties.

Relationship with Shopify

Our Service is hosted by Shopify, which collects and processes personal information to provide and improve the Service. Information you submit may be transmitted and shared with Shopify and third parties located outside your country of residence. Shopify may use certain enhanced features to integrate data from interactions with our store, other sellers, and Shopify to improve services. For details on Shopify's handling of personal information and your rights, visit Shopify Privacy Policy.

Third-Party Websites and Links

The Service may contain links to third-party websites or platforms. We are not responsible for their privacy policies or practices. Any information you share on public or semi-public third-party platforms may be visible to other users.

Children’s Data

We do not intentionally collect personal information from minors. Parents or guardians may contact us to request deletion of a minor’s personal information.

Security and Retention

While we take reasonable measures to protect personal information, no security system is completely secure. Retention periods depend on account maintenance, service provision, legal obligations, dispute resolution, or enforcement of contracts and policies.

Your Rights and Choices

You may have certain rights depending on your jurisdiction, including access, deletion, correction, data portability, and managing marketing preferences. Exercise these rights through the Service or by contacting us. Shopify-related rights can be found at Shopify Privacy Portal.

Complaints

If you have concerns about our handling of your personal information, contact us using the details below. Depending on your jurisdiction, you may also raise complaints with local data protection authorities.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. For transfers outside the EEA or UK, we use recognized mechanisms such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Updated policies will be posted on the website with a revised “last updated” date.

Contact

For inquiries about our privacy practices or to exercise your rights, please contact us by email at contact@reshua-jp.com or by mail at 105 Wausan-ro, Mapo-Gu, Seoul, 04054, South Korea.